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Return Policy

Return & Refund Policy

Thanks for shopping at CraftsBug

If you are not entirely satisfied with your purchase, we’re here to help.

Our Return & Refund policy generally depends on product type.


You have 5 calendar days to return an item of following categories from the date you received it. Returns are available on these categories:

  1. Wood crafts
  2. Onyx & Marble Crafts
  3. Swords / Axe

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

You will have to pay the delivery charges when you send the item to us.

Change of mind not applicable.

Exchange :

After returning the items mentioned above, you may ask for the exchange with any item of the same category. Furthermore, original delivery charges will be deducted.

Normal Refunds :

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, and you do not want an exchange, we will initiate a refund to your credit card (or original method of payment) after deducting delivery charges.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Refunds of Damaged items :

If the item was damaged during transit and you have received a damaged item, then you may ask for a partial or complete refund after deducting delivery charges. In such a case, we have the right to investigate and provide partial or complete refund as we find appropriate.

We strive to earn customers trust, loyalty and satisfaction but we have the right to make the final decision regarding refunds and the purchaser or any third party can not enforce it.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.